At Furniture ART Company, custom projects are handled separately from standard online store purchases. Custom projects include, but are not limited to, kitchens, bars, built-in furniture, wall units, fitted furniture, bespoke furniture, custom-size items, custom finishes, installations, and any item manufactured, altered, designed, or sourced specifically according to the client’s requirements.
Clients may contact us via our website, telephone, email, or WhatsApp. To understand the required work, we may request reference images, site measurements, photographs, drawings, design inspiration, or other project information. Where required, the client may also request design assistance or professional design development.
Furniture ART Company will issue a quotation based on the information provided by the client. The quotation may include the scope of work, measurements, materials, finishes, hardware, installation requirements, exclusions, and an estimated manufacturing timeframe.
Quotations are valid only for the period stated on the quotation. Any change to the design, size, materials, finishes, installation requirements, or site conditions may result in a revised price and/or revised timeframe.
All custom projects require an 80% deposit before sourcing, design finalisation, manufacturing, fabrication, labour allocation, or installation preparation will commence.
The 80% deposit applies only to custom projects and not to standard online store orders. Once the deposit has been paid and the custom order has been accepted by Furniture ART Company, the order is confirmed and work may begin. At this stage, materials may be ordered, labour may be allocated, and production capacity may be reserved specifically for the client’s project.
Due to the custom-made nature of these projects, the deposit is non-refundable once sourcing, procurement, design work, manufacturing, fabrication, or labour allocation has commenced, except where a refund is required by applicable South African law.
Upon completion of manufacturing, the product or project will be inspected internally to ensure that it substantially aligns with the approved quotation, drawings, specifications, and agreed finishes.
The client may be notified once manufacturing is complete and may be required to provide written approval or sign-off before delivery, collection, or installation is scheduled.
The remaining 20% balance is payable after manufacturing has been completed and before delivery, collection, or installation takes place.
No custom project will be released, delivered, collected, or installed until full payment has been received and cleared.
Delivery and installation dates are estimates and may be affected by site readiness, access, weather, courier availability, supplier delays, material availability, load shedding, or other circumstances beyond our direct control.
The client is responsible for ensuring that:
If installation cannot proceed due to site conditions, lack of access, incomplete preparatory work, or client delay, Furniture ART Company may charge additional call-out, storage, labour, transport, or rescheduling fees.
Custom projects are manufactured according to approved specifications. The client is responsible for checking all quotations, drawings, measurements, finishes, colours, and specifications before approval.
Furniture ART Company does not offer a general satisfaction guarantee on custom-made or installed projects where the completed work materially aligns with the approved quotation, drawings, and specifications.
Once delivery or installation is completed, the project will be deemed accepted unless defects, damage, or material discrepancies are reported in writing as soon as reasonably possible.
Custom projects are special-order goods made, procured, altered, or manufactured specifically for the client. Once a custom order has been confirmed and work has commenced, the client may not cancel the order for change of mind, design preference changes, delays caused by the client, or dissatisfaction where the work aligns with the approved specifications.
This does not limit any rights the client may have under applicable South African law in respect of defective, unsafe, or non-conforming goods.
Wood, board, veneer, stone, metal, and other materials may have natural variations in grain, colour, texture, pattern, tone, and finish. These natural variations are not defects and form part of the character of custom-made furniture.
Furniture ART Company will not be liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of use, delays, third-party costs, or inconvenience, except where liability cannot be excluded under applicable South African law.
Furniture ART Company will not be liable for defects, damage, or delays caused by:
Where liability lawfully applies, it is limited to the value of the specific work or product supplied by Furniture ART Company.
The following terms apply to products purchased directly through the Furniture ART Company online store. Online store purchases are separate from custom quoted projects unless the product page, quotation, or written communication clearly states otherwise.
All items ordered through our online store require full payment upfront at checkout. Online store purchases do not follow the custom-project 80% deposit and 20% balance structure unless Furniture ART Company has issued a separate written custom quotation.
An online store order is only confirmed once full payment has been successfully received and cleared.
Unless stated otherwise on the product page, online store products are manufactured, prepared, or processed after payment has been received.
By placing an order through our website, the customer acknowledges and accepts an estimated manufacturing timeframe of approximately two (2) weeks from the date on which full payment has cleared and all required order details have been received.
The manufacturing timeframe may be shorter where possible, but the two-week timeframe is used as a reasonable safety estimate for production planning. This timeframe is an estimated manufacturing period and is not a guaranteed delivery date.
The two-week manufacturing timeframe excludes delivery time, courier transit time, courier collection delays, courier scheduling delays, public holidays, and any waiting period for a courier to collect the product for delivery.
Delivery times are separate from manufacturing times. Once manufacturing or preparation is complete, delivery will depend on the selected delivery method, courier availability, collection schedules, delivery address, and any circumstances outside our direct control.
Furniture ART Company is not responsible for courier delays after a product has been handed over to a courier, provided that the correct product was handed over in good condition and the courier was supplied with the correct delivery details.
Where Furniture ART Company arranges delivery, risk in the product passes to the customer upon delivery to the customer’s nominated delivery address. Where the customer arranges their own courier or collection, risk passes when the product is handed over to the customer, the customer’s representative, or the customer’s appointed courier.
All prices are displayed in South African Rand (ZAR), unless stated otherwise. Product prices, delivery fees, courier charges, taxes, handling fees, installation fees, or other applicable costs will be displayed at checkout or quoted separately where they cannot reasonably be calculated in advance.
Furniture ART Company reserves the right to correct obvious pricing errors, stock errors, or product information errors. If an error affects an order already placed, we will contact the customer to confirm whether the customer wishes to proceed at the corrected price or cancel the order for a refund.
Product images, lifestyle images, renders, and descriptions are provided for guidance and illustration. Actual products may vary slightly in colour, grain, texture, size, finish, or appearance due to screen settings, natural material variations, manufacturing processes, or supplier batch differences.
Natural variations in wood grain, colour, texture, and finish are not defects.
All online store orders are subject to acceptance by Furniture ART Company. We may cancel or refuse an order where there is a pricing error, stock limitation, supplier issue, manufacturing constraint, payment failure, suspected fraud, or inability to fulfil the order.
If we are unable to supply a product that has already been paid for, we will notify the customer and process any refund required under applicable South African law.
Custom-made, personalised, altered, special-order, or made-to-specification products are not eligible for return, refund, or exchange for change of mind, except where required by applicable South African law.
Where a product is a standard, non-personalised item and a statutory cooling-off period applies, the customer may be entitled to cancel the transaction within the applicable legal period after receiving the goods. In such cases, the customer may be responsible for the direct cost of returning the goods where permitted by law.
No return, refund, or exchange will be accepted where a product has been damaged through misuse, neglect, improper handling, unauthorised alteration, incorrect installation by a third party, or failure to follow care instructions.
Customers must inspect products upon delivery or collection. Any visible damage, defect, incorrect item, or material discrepancy must be reported to Furniture ART Company in writing as soon as reasonably possible, preferably within 48 hours of delivery or collection.
Nothing in these Terms & Conditions limits the customer’s rights under the Consumer Protection Act or any other applicable South African law in respect of defective, unsafe, or non-conforming goods.
Furniture ART Company provides a 6-month workmanship warranty on products supplied, calculated from the date of delivery or collection, subject to the exclusions below and subject always to applicable South African law.
The warranty does not cover:
Ownership of any product remains with Furniture ART Company until full payment has been received and cleared. Furniture ART Company may withhold delivery, collection, or release of any product until all amounts due have been paid in full.
Online store purchases are separate from custom quoted projects. The 80% deposit and 20% final payment structure applies only to custom projects confirmed by quotation or written agreement. Online store orders require full payment upfront at checkout.
For purposes of South African e-commerce and consumer protection requirements, Furniture ART Company provides the following business information:
Payments may be processed through secure third-party payment providers, bank transfer, or other payment methods displayed at checkout. Customers must not send card details or sensitive payment information by WhatsApp, email, or social media message.
Furniture ART Company takes reasonable steps to protect payment and personal information but cannot guarantee the security of information transmitted over networks outside its control.
Customers will receive an order confirmation, invoice, or transaction record by email or through their customer account where applicable. Customers are responsible for checking that order details, delivery details, contact details, and selected products are correct before submitting payment.
Furniture ART Company may collect and process personal information for purposes including order processing, manufacturing, delivery, courier bookings, customer communication, payment administration, fraud prevention, legal compliance, and customer support.
Personal information may be shared with service providers where necessary to fulfil an order, including payment providers, couriers, delivery partners, hosting providers, accounting providers, or legal/professional advisers.
Furniture ART Company will process personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, and in accordance with our Privacy Policy.
Marketing messages will only be sent where permitted by law. Customers may opt out of marketing communications at any time by using the unsubscribe option provided or by contacting Furniture ART Company directly.
To the maximum extent permitted by law, Furniture ART Company will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of income, loss of business, loss of use, delays, or inconvenience.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under South African law.
If a customer has a complaint, the customer must contact Furniture ART Company in writing and provide the order number, photographs where relevant, a description of the issue, and any supporting information.
Furniture ART Company will attempt to resolve complaints fairly and within a reasonable time. If a dispute cannot be resolved directly, the customer may refer the matter to an appropriate consumer protection body, ombud, regulator, or court with jurisdiction.
These Terms & Conditions, all custom projects, and all online store purchases are governed by the laws of the Republic of South Africa. Any disputes shall be dealt with under South African jurisdiction, subject to any consumer rights that may apply under law.