At Furniture ART Company, we follow a structured and transparent process for all custom-built and installed projects, including but not limited to kitchens, bars, built-in furniture, wall units, and bespoke installations.
Clients may contact us via our website, telephone, or WhatsApp. To understand your requirements, we may request reference images, measurements, or general design inspiration. Alternatively, clients may elect to hire one of our designers to professionally develop and visualise the concept.
Based on the information provided, we issue a formal quotation outlining the scope of work, materials, finishes, and an estimated manufacturing timeframe. Quotes are valid for a limited period and may be subject to revision if specifications change.
All custom projects require a 60% non-refundable deposit prior to the commencement of sourcing, manufacturing, or fabrication.
Once the deposit has been paid, the order is confirmed and production begins. At this stage, materials may be ordered and labour allocated specifically for the client’s project.
Upon completion of manufacturing, the product is inspected internally to ensure it aligns with the approved specifications, drawings, and quotation.
The client will be notified once manufacturing is complete and may be required to provide sign-off or approval prior to installation.
The remaining 40% balance is payable after manufacturing inspection and client sign-off, and before installation is scheduled.
Installation is scheduled once full payment has been received. Installation dates are estimates and may be affected by site readiness, access, weather, or unforeseen circumstances.
The client is responsible for ensuring that:
Furniture ART Company does not offer a satisfaction guarantee on installed custom projects. It is the client’s responsibility to inspect the work during and upon completion of installation.
Once installation is completed, the project is deemed accepted unless defects are reported immediately and in writing.
Due to the custom-made and installed nature of these projects:
Furniture ART Company shall not be held liable for:
Liability, where applicable, is limited strictly to workmanship defects reported within a reasonable period and does not extend beyond the value of the work performed.
All custom projects are governed by the laws of the Republic of South Africa, and any disputes shall fall under South African jurisdiction.
The following terms apply specifically to products purchased through the Furniture ART Company online store. These terms operate in conjunction with our general Terms & Conditions and Custom Projects policies.
Products sold through our online store may include made-to-order furniture, configurable items, or limited-production pieces. Unless explicitly stated otherwise, online store products are not mass-produced or flat-pack items.
Images, renders, and descriptions are for illustrative purposes only. Variations in wood grain, colour, texture, and finish are natural characteristics and are not considered defects.
All online store orders are subject to acceptance by Furniture ART Company. An order is deemed confirmed only once payment (or required deposit) has been successfully received.
We reserve the right to cancel or refuse any order due to pricing errors, stock limitations, manufacturing constraints, or suspected fraudulent activity.
Certain online store items may require a non-refundable deposit or full upfront payment prior to manufacturing. This will be clearly communicated on the product page or during checkout.
Once production has commenced, the order cannot be cancelled or modified.
All lead times displayed on product pages or communicated after checkout are estimates only. Lead times may vary due to material availability, supplier delays, production workload, load shedding, or other circumstances beyond our control.
Delays do not constitute grounds for cancellation or refund.
Delivery fees, if applicable, will be calculated and displayed at checkout or quoted separately. Delivery dates are estimates and not guaranteed.
The client is responsible for ensuring safe and adequate access to the delivery location, including doorways, stairs, lifts, and clearance space.
Risk transfers to the client upon delivery of the product. Ownership remains with Furniture ART Company until full payment has been received.
Due to the nature of our products:
Standard, non-custom items (if offered) may be eligible for return only if explicitly stated on the product page and subject to inspection.
Clients are required to inspect products upon delivery. Any visible defects or discrepancies must be reported immediately and in writing.
Failure to report issues within a reasonable timeframe will constitute acceptance of the product.
Workmanship on online store products is warranted for a period of 6 months from delivery, excluding:
Furniture ART Company shall not be liable for indirect, incidental, or consequential damages arising from online store purchases.
Any liability, where applicable, is limited strictly to the value of the product purchased.
Online store purchases are distinct from custom installed projects. Installation services, site work, and custom project terms are governed separately under our Custom Projects policy.
All online store transactions are governed by the laws of the Republic of South Africa, and any disputes shall fall under South African jurisdiction.
